Yes it is. Utilita LIVE does not charge you for access to offers. Please note, standard ticket charges will apply when purchasing tickets through Ticketmaster.

You need to be a customer with Utilita Energy with a live electricity and/or gas supply and electricity and/or gas top-up number in order to apply for any offers. If you are a customer, all you need to do is enter your 19 digit electricity and/or gas top-up number and postcode to apply - simple!

Not a Utilita customer? Simply visit www.utilita.co.uk/switch to get a quote and switch today!

You should receive your offer/prize to the address allocated to your account within 10 working days from the closing of the competition.

Due to high demand and the speed of uptake on certain offers, we cannot always guarantee there are enough to go around.

Specific offers may operate on a 'first come, first served' basis and are subject to availability.

Did you miss out on an offer? Don't worry - we launch new offers regularly to make sure everyone gets a chance to win!

If you are not already a Utilita Energy customer, simply visit wwww.utilita.co.uk/switch to get a quote and switch today!

Once you have switched and receive your Utilita top-up card in the post, you will be eligible for Utilita LIVE.

Please note - it can take up to 4 weeks to receive your top-up numbers once you've switched.

You can find your 19 digit top-up number on your blue electricity and gas top-up card. Your top-up number is the white 19 digits on the front of the card.

Are you definitely using your correct 19 digit electricity and/or gas top-up number?

Is your postcode entered correctly?

You must have a Utilita electricity and/or gas top-up number to be eligible for Utilita LIVE.

A Power Ticket is an early access ticket for a chosen festival/event that you can purchase before the general public. Our Power Tickets usually go on sale a few days before anyone else gets a chance to buy them - so you can get yours before they sell out!

Each of our customers can buy up to 6 Power Tickets per event/festival.

Utilita customers can purchase Power Tickets online by visiting www.live.utilita.co.uk and selecting a Power Ticket offer.

Once you have entered your electricity top-up number and postcode, a link will be provided through to our partner Ticketmaster where you can purchase your tickets safely and securely.

Only a set amount of Power Tickets are available for each festival so make sure you get yours before they sell out!

Ticketmaster is an ticket sales and distribution company based in West Hollywood, California, with operations in many countries around the world.

Ticketmaster is absolutely safe – It’s one of the major ticketing services. To learn more about Ticketmaster, visit www.ticketmaster.co.uk

Each customer can purchase a maximum of 6 Power Tickets for each event. It may be less, depending on the event. It's always best to check the Terms & Conditions set by Ticketmaster when purchasing your tickets.

This may be due to high traffic on the site. Please try and check back later.

You can get in touch with us by messaging our Customer Care Team on our official Utilita LIVE Facebook page. Just visit www.facebook.com/utilitalive

Alternatively, you can email us at utilitalive@utilita.co.uk.

Please be aware it can take up to 48 hours to receive a response.

It's so easy.


Have a live supply with Utilita? Just use your top-up number to receive the benefits of Utilita LIVE.


Make sure you browse through our site and check out the amazing prizes we have to offer as well as exclusive offers on music tickets and experiences.


Choose an offer you like and enter your details to be in for the chance of winning. Keep up-to-date with the latest competitions, events and giveaways as soon as they launch by connecting with us via Facebook & Instagram